Code Editor for app.py

import streamlit as st
import requests
import time

# ------------------------------
# Configuration and Initialization
# ------------------------------

# Define the API URL for creating support tickets
TICKET_API_URL = "https://your-api-endpoint.com/create_ticket"  # Replace with your actual API endpoint

# Set the page configuration
st.set_page_config(
    page_title="Support Chatbot",
    layout="centered",
    initial_sidebar_state="expanded",
)

# Initialize session state variables
if "messages" not in st.session_state:
    st.session_state["messages"] = [
        {"role": "assistant", "content": "Hello! I'm your support assistant. How can I help you today?"}
    ]
if "show_ticket_form" not in st.session_state:
    st.session_state["show_ticket_form"] = False
if "ticket_created" not in st.session_state:
    st.session_state["ticket_created"] = False

# ------------------------------
# Helper Functions
# ------------------------------

def add_message(role, content):
    """Add a message to the chat history."""
    st.session_state.messages.append({"role": role, "content": content})

def generate_assistant_response(user_message):
    """
    Generate a response from the assistant.
    For demonstration, this function triggers the support ticket form when the user says 'support'.
    """
    if "support" in user_message.lower():
        add_message("assistant", "It seems like you're facing an issue. Would you like to create a support ticket?")
        st.session_state["show_ticket_form"] = True
    else:
        # Default response
        responses = [
            "I'm here to help! Could you please provide more details?",
            "Sure, let me assist you with that.",
            "Can you please elaborate on your issue?",
        ]
        add_message("assistant", st.session_state["messages"].count < len(responses) and responses[st.session_state["messages"].count] or "I'm here to help!")

def create_support_ticket(name, email, description):
    """Send a POST request to create a support ticket."""
    payload = {
        "name": name,
        "email": email,
        "description": description,
    }
    try:
        response = requests.post(TICKET_API_URL, json=payload)
        if response.status_code == 201:
            return True, "Your support ticket has been created successfully!"
        else:
            return False, f"Failed to create ticket. Status Code: {response.status_code}"
    except requests.exceptions.RequestException as e:
        return False, f"An error occurred: {e}"

# ------------------------------
# User Interface Components
# ------------------------------

# Display chat messages
st.title("🤖 Support Chatbot")

for message in st.session_state.messages:
    if message["role"] == "assistant":
        with st.chat_message("assistant"):
            st.markdown(message["content"])
    else:
        with st.chat_message("user"):
            st.markdown(message["content"])

# Chat input
user_input = st.chat_input("Type your message here...")

if user_input:
    # Add user message to chat history
    add_message("user", user_input)
    
    # Generate assistant response
    generate_assistant_response(user_input)

# Display the support ticket form if triggered
if st.session_state["show_ticket_form"]:
    with st.chat_message("assistant"):
        st.markdown("Please fill out the form below to create a support ticket.")

    with st.expander("Create Support Ticket"):
        with st.form("support_ticket_form"):
            name = st.text_input("Name", max_chars=50)
            email = st.text_input("Email", max_chars=50)
            description = st.text_area("Description of the Issue", height=150)
            submitted = st.form_submit_button("Submit Ticket")

            if submitted:
                if not name or not email or not description:
                    st.error("All fields are required.")
                else:
                    with st.spinner("Creating your support ticket..."):
                        success, message = create_support_ticket(name, email, description)
                        if success:
                            st.success(message)
                            st.session_state["ticket_created"] = True
                            st.session_state["show_ticket_form"] = False
                            add_message("assistant", "Thank you! Your support ticket has been created.")
                        else:
                            st.error(message)

# Reset Conversation Button
reset = st.sidebar.button("🔄 Reset Conversation")

if reset:
    st.session_state["messages"] = [
        {"role": "assistant", "content": "Hello! I'm your support assistant. How can I help you today?"}
    ]
    st.session_state["show_ticket_form"] = False
    st.session_state["ticket_created"] = False
    st.experimental_rerun()